February 13, 2012

Facebook gets an exceptionally tough time for pushing out new updates to the service. Some people go so far as to take their protests to the streets of Paris itself. Even so, their most recent change to the Photo Viewer… Read More

November 30, 2011

Much has been written about the relationship between customer service and social media. Like the case of Michael Arrington and Comcast, the stories usually involve an agitated customer who makes his or her discontent known broadly via social media, and… Read More

November 30, 2011

Much has been written about the relationship between customer service and social media. Like the case of Michael Arrington and Comcast, the stories usually involve an agitated customer who makes his or her discontent known broadly via social media, and… Read More

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