Network Administrator has access to the advanced security and management features. Such tools are available for a monthly license fee based on the number of users in that Network per month.
The Network Owner will be responsible for payment of any fees due for Network irrespective of the number of Network Administrators appointed within the network. The Network Owner will be the billing party of record (the “Customer”) unless otherwise changed. The Network Ownership is retained by the user who upgraded the Network. The Network Owner can transfer Network Ownership to another user.
Once a Network is upgraded to utilize Administrative tools, fees for such tools are charged every 30 days thereafter and are recurring. The fees are as indicated when signing up for the upgrade. We reserve the right to change the monthly fees upon 30 days written notice to the Customer.
The Customer agrees to pay for all products ordered through the Convo service using the payment method indicated, and provides Convo express authorization to charge said fees to the Customer’s payment provider at time of purchase. Fees owed depend on the quantity of Network Users per month. Payment of fees shall not be contingent on any events other than the quantity of Network Users per month, unless otherwise agreed in writing by both parties. Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts shall be the responsibility of and paid for by Customer. Interest on any late payments will accrue at the rate of 1.5% per month, or the highest rate permitted by law, whichever is lower, from the date such amount is due until the date such amount is paid in full. If payment is not current, the Company may immediately cease to provide any and all services to the customer. The fees charged for 30 day Network usage are non-refundable, regardless of whether the Claimed Network is terminated prior to the end of the then-current 30 day billing period.
Charges will automatically renew using the Customer’s current credit card account number unless Customer cancels their Network Administration through the Administration Panel by downgrading to a free account. Once the cancellation is processed, the customer is charged for the then-current 30 day billing period. If Customer has a question about a cancellation, Customer should contact Convo at firstname.lastname@example.org. The Company reserves the right to change its fees or billing methods at any time. The Company will provide timely notice to the affected Customers of any such changes.
It is the Customer’s responsibility to promptly provide Convo with any contact or billing information changes or updates (including phone number, email address, credit card numbers, etc.). Account updates should be made online within the “Manage Network” tab, once Customer has logged into the Convo application. Convo does not validate all credit card information required by the Customer’s payment provider to secure payment.
The Customer must notify Convo about any billing problems or discrepancies within 90 days after charges first appear on their Account statement. If it is not brought to Convo Inc.’s attention within 90 days, Customer agrees to waive their right to dispute such problems or discrepancies.